Customer Success Manager - Senior Manager - Global Public Sector - Core (sales/services) (fedciv)

Salesforce

Base: $150,100 - $227,000 annually; base: $180,200...
Hybrid (minimum of three days in-office per week)
Drive quantifiable business impact
Strategic partner for complex customers
Improve adoption and technical health
Salesforce is seeking a Senior Manager for the Customer Success Manager role within the Global Public Sector, focusing on driving business impact for complex government clients. The ideal candidate will have extensive experience in customer success, particularly within the federal civilian sector, and possess strong strategic and leadership skills

Job Summary

  • The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
  • This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
  • The typical base salary range for this position is $150,100 - $227,000 annually; In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager for the Customer Success Manager role within the Global Public Sector, focusing on driving business impact for complex government clients. The ideal candidate will have extensive experience in customer success, particularly within the federal civilian sector, and possess strong strategic and leadership skills.

Salary

Base: $150,100 - $227,000 annually; Base: $180,200 - $247,900 annually (CA, NY, select cities); Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), ESPP

Skills & Requirements

Must-have

  • Drive quantifiable business impact
  • Strategic partner for complex customers
  • Improve adoption and technical health
  • Integrate multiple products or processes
  • Lead CSM for government agency clients
  • Executive influence and advisory
  • Risk management and root cause analysis

Nice-to-have

  • Growth mindset and mentorship
  • AI governance and safety principles
  • Agentblazer and AI certifications
  • Understanding of sales methodologies

Key Requirements

  • 5-6 years relevant industry expertise
  • Salesforce SaaS platform experience
  • Sales Cloud and Service Cloud experience
  • Ability to obtain Public Trust clearance
  • U.S. citizen (U.S. born or naturalized)

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter