Senior Client Delivery Executive

Unisys

Canberra, Australia
Service desk operations oversight
Account governance and controls
P&l and cost control
The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations

Job Summary

  • The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations.
  • This role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets, combining operational leadership, account governance, and P&L discipline.
  • Key responsibilities include Service Delivery Ownership, Service Desk Leadership & Oversight, Account Governance & Controls, P&L & Cost Control, and Continuous Improvement.

Matching Summary

The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations.

Skills & Requirements

Must-have

  • Service Desk operations oversight
  • Account governance and controls
  • P&L and cost control
  • ITSM processes understanding
  • Managed services experience
  • Government environment experience

Nice-to-have

  • Matrix environment collaboration
  • Outcomes-focused mindset
  • Continuous improvement initiatives

Key Requirements

  • NV2 Security Clearance
  • Experience managing Service Desk
  • Experience in managed services
  • Experience in government environment
  • Strong ITSM understanding
  • Experience supporting account governance
  • Experience supporting financial performance
  • Ability to work in a matrix environment
  • Clear communication skills

Work Rights

NV2 Security Clearance required

Tailored Resume

Cover Letter