Field Engineer - Surgery Imaging (new Mexico)

GE HealthCare UK

New Mexico, US
Hybrid
Provide gehc surgery (oec) region-based support
Technical role at intersection of serviceability, profitability, customer experience
Learn to complete preventative maintenance, fmis, isis
GE HealthCare is seeking a Field Engineer for Surgery Imaging in New Mexico, focused on providing technical support for their medical imaging equipment. The ideal candidate should possess strong technical skills, excellent customer service capabilities, and the ability to work collaboratively in a team environment

Job Summary

  • Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC) region-based support for a single modality to GE HealthCare Field Engineers.
  • This is a technical role that operates at the intersection of serviceability, profitability and the customer experience.
  • GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.

Matching Summary

Match Score: 85

GE HealthCare is seeking a Field Engineer for Surgery Imaging in New Mexico, focused on providing technical support for their medical imaging equipment. The ideal candidate should possess strong technical skills, excellent customer service capabilities, and the ability to work collaboratively in a team environment.

Skills & Requirements

Must-have

  • Provide GEHC Surgery (OEC) region-based support
  • Technical role at intersection of serviceability, profitability, customer experience
  • Learn to complete Preventative Maintenance, FMIs, ISIs
  • Troubleshoot and repair designated equipment
  • Communicate and partner with teammates and customers
  • Maintain customer service logs and internal service records
  • Utilize GEHC escalation process
  • Focus on customer needs and satisfaction
  • Keep up to date with competitor information and market trends
  • Lift, carry, push, and pull up to 35 lbs. unassisted
  • Bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods
  • Reach at, above and below shoulder level, flex/extend neck
  • Good hand and finger dexterity
  • Specific vision abilities required
  • Maintain a valid Driver's License
  • Willingness to be available after hours and work On-Call schedule

Nice-to-have

  • World-Class Customer Service
  • Full package world-class Field Engineer desired
  • Great customer skills
  • Great teammate
  • Sound technical background
  • Solid administrative practices
  • Recommend value-added services
  • Serve as a member of the account community
  • Engage commercial counterparts
  • Identify potential sales leads
  • Participate in sales opportunities
  • Promote and implement revenue programs
  • Enhance relationship with the customer
  • Perceived partner in their business

Key Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
  • Experience with Web applications as well as Microsoft suite of products
  • Successful applicant must comply with GEHC's standard background check, including a post-offer drug test
  • Comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks
  • Answer service calls independently without assistance within one year of employment

Work Rights

Not specified

Tailored Resume

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