Etic, Service Desk - Graduate Program

PwC PricewaterhouseCoopers GmbH

It service management experience
End-user support for enterprise applications
Resolving it issues and queries
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries

Job Summary

  • As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
  • This role provides day-to-day IT operational support across enterprise systems.
  • Our focus is on responsiveness, clear communication, and continuous service improvement.

Matching Summary

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Skills & Requirements

Must-have

  • IT service management experience
  • End-user support for enterprise applications
  • Resolving IT issues and queries
  • ITSM processes knowledge
  • Ticketing tool experience

Nice-to-have

  • Customer-focused mindset
  • Attention to detail
  • Continuous service improvement

Key Requirements

  • Experience in an IT service desk, operations, or IT support role
  • Good understanding of ITSM processes
  • Strong communication, coordination, and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter