Operations Strategy And Excellence Lead

Manulife

Makati City, Philippines
**
Define multiyear strategy and kpis
Continuous improvement through rigorous standards
Lean six sigma approaches
** Manulife is seeking an Operations Strategy and Excellence Lead to support its operations strategy and transformation initiatives in Makati City, Philippines. The role requires expertise in process optimization, change management, and operational excellence, particularly within the insurance sector. **

Job Summary

  • The Operations Strategy and Excellence Lead is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the overall PH Operations multiyear strategy and KPIs.
  • This role employs a deep understanding of insurance end-to-end business, Lean Six Sigma approaches, data-driven insights, and a range of quick win automation solutions to ensure reliable, efficient operating models.
  • The successful candidate will partner closely with the PH Operations Transformation Lead, Operations Value Stream Lead, Regional Transformation and Excellence team and different stakeholders in PH to deliver process improvements that are beneficial to the client and Distributor.

Matching Summary

Match Score: 75

** Manulife is seeking an Operations Strategy and Excellence Lead to support its operations strategy and transformation initiatives in Makati City, Philippines. The role requires expertise in process optimization, change management, and operational excellence, particularly within the insurance sector. **

Skills & Requirements

Must-have

  • define multiyear strategy and KPIs
  • continuous improvement through rigorous standards
  • Lean Six Sigma approaches
  • data-driven insights
  • automation solutions (PowerApps, AI)
  • client service, quality, and growth

Nice-to-have

  • entrepreneurial spirit
  • comfort in rapidly changing environment
  • sensible risk-taking

Key Requirements

  • 8-10 years in operations, process excellence, or leadership
  • Master’s degree in Business, Operations Management, or related field (plus)
  • Extensive expertise in life and health insurance processes
  • Demonstrated success in refining underwriting, policy handling, and claims processes
  • Familiarity with automation technologies (PowerApps, AI) and data analysis tools
  • Knowledge of Operational Excellence, Problem Solving, and Project Management frameworks
  • Certified LEAN Six Sigma Greenbelt

Work Rights

Not specified

Tailored Resume

Cover Letter