Reservations Supervisor

Hotel Chadstone Melbourne MGallery

Phu Quoc, Vietnam
On-site
Reservations operations supervision
Guest service standards
Hotel reservation systems
Rixos Phu Quoc is seeking a Reservations Supervisor to oversee the operations of the Reservations Department at its luxury beachfront resort in Vietnam. The ideal candidate will have at least two years of experience in hotel reservations, strong leadership abilities, and a commitment to excellent guest service

Job Summary

  • Supervise the daily workflow of the Reservations team to ensure efficient handling of all reservation requests.
  • Assist in implementing rate strategies, promotions, and upselling opportunities.
  • Support the implementation of ISO Integrated Management System requirements including quality, health & safety, environmental, and guest satisfaction initiatives.

Matching Summary

Match Score: 85

Rixos Phu Quoc is seeking a Reservations Supervisor to oversee the operations of the Reservations Department at its luxury beachfront resort in Vietnam. The ideal candidate will have at least two years of experience in hotel reservations, strong leadership abilities, and a commitment to excellent guest service.

Skills & Requirements

Must-have

  • Reservations Operations supervision
  • Guest service standards
  • Hotel reservation systems
  • MS Office proficiency
  • English communication skills

Nice-to-have

  • Proactive sales attitude
  • Team player
  • Continuous improvement
  • Fast-paced environment

Key Requirements

  • Minimum 2 years reservations experience
  • 4 or 5-star hotel environment
  • Previous supervisory experience preferred
  • Strong English communication skills
  • Hotel reservation systems knowledge
  • MS Office knowledge
  • Attention to detail
  • Organizational skills
  • Teamwork abilities
  • Problem-solving abilities
  • Professional, guest-focused attitude

Work Rights

Not specified

Tailored Resume

Cover Letter