Quality & Training Spec Assc

Hrnowaep

Gahanna, Ohio, US
Base: $63,496 - $79,369; bonus/equity: not specifi...
Coordinate instructor-led and virtual training
Score customer interactions using standard rubrics
Use learning management system (lms)
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions

Job Summary

  • At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions.
  • Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs) and contributing to service quality by monitoring and scoring customer interactions.
  • AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Matching Summary

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions.

Salary

Base: $63,496 - $79,369; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Coordinate instructor-led and virtual training
  • Score customer interactions using standard rubrics
  • Use learning management system (LMS)
  • Apply adult learning principles
  • Partner with CSC Leadership
  • Track training project tasks and dates

Nice-to-have

  • Basic awareness of AI-enabled training features
  • Participate in calibration sessions
  • Recommend training material updates
  • Support supervisors with huddles and reminders
  • Publish and maintain LMS content

Key Requirements

  • Bachelor of Arts or Science Degree or Associate Degree with 2+ years Customer Service experience
  • 2 years Customer Operations Associate or direct Customer Service experience
  • Quality and Training Certification considered a plus

Work Rights

Not specified

Tailored Resume

Cover Letter