FWD Life Insurance Group is seeking an Assistant Manager for Partnership Operation Support in Strategic Partnerships. The ideal candidate will have 3-5 years of experience in life insurance operations, particularly in case management, and will be responsible for overseeing the processing of new business sales and enhancing case management workflows
Job Summary
Oversee end-to-end processing of new business sales, premium financing documentation, and after-sales policy services, with a strong focus on case management efficiency.
Manage and resolve application and policy-related enquiries from business partners promptly and accurately, demonstrating robust case management capabilities.
Identify and implement process improvements to enhance daily operations and service quality, particularly in case handling workflows.
Matching Summary
Match Score: 85
FWD Life Insurance Group is seeking an Assistant Manager for Partnership Operation Support in Strategic Partnerships. The ideal candidate will have 3-5 years of experience in life insurance operations, particularly in case management, and will be responsible for overseeing the processing of new business sales and enhancing case management workflows.
Skills & Requirements
Must-have
End-to-end processing of new business
Premium financing documentation
After-sales policy services
Case management efficiency
Resolve application and policy-related enquiries
Tracking, follow-up, and closure of pending cases
Process improvements in daily operations
Nice-to-have
Customer-led and tech-enabled approach
Innovative propositions
Simpler insurance experience
Changing the way people feel about insurance
Key Requirements
Degree holder or equivalent qualification
3–5 years of experience in life insurance operations
Demonstrated experience in case handling and case management
Experience with underwriting authority or case handling is an advantage