Director, Customer Success Management (core - Life Sciences)

Salesforce

United States
Base: $171,200 - $298,400; bonus/equity: not speci...
On-site
Customer success strategies
Enterprise level outcomes
Market intelligence & customer feedback
Salesforce is seeking a Director of Customer Success Management for its Life Sciences sector, focusing on enterprise customer relationships and strategic success plans. The ideal candidate will have extensive leadership experience in customer success, particularly within regulated industries, and will be responsible for driving growth and team excellence

Job Summary

  • Lead a team of Customer Success Managers, fostering growth and excellence, and address and resolve customer blocking issues in collaboration with individual contributors.
  • Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams and develop a point of view for Signature value to help grow Signature within the Core team in the HLS portfolio.
  • Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders and monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty.

Matching Summary

Match Score: 85

Salesforce is seeking a Director of Customer Success Management for its Life Sciences sector, focusing on enterprise customer relationships and strategic success plans. The ideal candidate will have extensive leadership experience in customer success, particularly within regulated industries, and will be responsible for driving growth and team excellence.

Salary

Base: $171,200 - $298,400; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Customer Success strategies
  • enterprise level outcomes
  • market intelligence & customer feedback
  • Customer centricity
  • teamwork
  • resourcefulness
  • flexibility
  • get-it-done demeanor

Nice-to-have

  • AI CRM
  • digital health initiatives
  • regulatory compliance
  • Salesforce platform expertise
  • workforce transformation

Key Requirements

  • 8+ years in leadership roles
  • direct experience in customer success
  • team management experience
  • strong critical thinking
  • proven track record in talent management
  • familiarity with Salesforce products
  • experience with Salesforce products or competing CRM
  • experience leading cross-functional teams

Work Rights

Not specified

Tailored Resume

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