Senior Manager, Customer Experience Coe

ING

Not specified (assumed hybrid based on industry norms).
Drive cx & nps strategy
Voice of the customer story
Redesign key customer journeys
ING is seeking a Senior Manager for their Customer Experience Centre of Excellence in Australia, focusing on enhancing customer journeys and driving customer-centric initiatives. The ideal candidate should possess strong analytical and leadership abilities to transform insights into actionable strategies that improve customer satisfaction

Job Summary

  • As our Senior Manager, Customer Experience CoE, you’ll help shape the future of banking at ING Australia — turning powerful customer insights into meaningful action, lifting our enterprise NPS ambition, and embedding customer centricity deep into how the organisation thinks, decides, and delivers.
  • We’re investing in a Customer Experience Centre of Excellence that puts insight, innovation, and customer led thinking at the heart of everything we do.
  • We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.

Matching Summary

Match Score: 85

ING is seeking a Senior Manager for their Customer Experience Centre of Excellence in Australia, focusing on enhancing customer journeys and driving customer-centric initiatives. The ideal candidate should possess strong analytical and leadership abilities to transform insights into actionable strategies that improve customer satisfaction.

Skills & Requirements

Must-have

  • Drive CX & NPS strategy
  • Voice of the Customer story
  • Redesign key customer journeys
  • Build customer centric capability
  • Deliver measurable uplift

Nice-to-have

  • Relentless customer mindset
  • Exceptional commercial judgement
  • Influential leadership
  • Analytical strength & insight generation
  • Action oriented energy

Key Requirements

  • Minimum twelve (12) months in current role (internal applicants)

Work Rights

Not specified

Tailored Resume

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