Service Desk It Operations Manager

ATR (Airbus/Leonardo)

Brasov, Romania
Hybrid
Operational management of service desk
Monitoring service desk kpis
Itil knowledge
Focus on operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs

Job Summary

  • Focus on operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs.
  • Responsibilities include stakeholder management, process optimization for cost reduction, and onboarding/training local experts.
  • Offers a competitive salary with multiple bonuses, private medical plan, hybrid work policy, and continuous development opportunities.

Matching Summary

Focus on operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs.

Skills & Requirements

Must-have

  • Operational management of Service Desk
  • Monitoring Service Desk KPIs
  • ITIL knowledge
  • English communication skills
  • Team leadership experience

Nice-to-have

  • German language skills
  • Process optimization
  • Knowledge management strategies
  • Continuous improvement initiatives

Key Requirements

  • Several years of experience in leading IT teams
  • Sound ITIL knowledge (Expert or Managing Professional Level)
  • Excellent communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter