Call Center Representative(on-site)

Shelter Lending Services LLC

Coppell, TX, United States
Not specified; benefits: medical, dental, vision, ...
On-site
Inbound customer service calls
Past-due mortgage payment collection
Customized payment solution development
Shelter Lending Services LLC is seeking an on-site Call Center Representative to provide exceptional customer service in the mortgage industry. The role involves managing inbound calls, collecting overdue payments, and developing payment solutions for homeowners, emphasizing teamwork and employee empowerment

Job Summary

  • The Performing Loan Consultant provides excellent customer service while contacting homeowners to collect past-due mortgage payments and develop practical payment solutions.
  • Employees are empowered through recognition of superior performance and innovative solutions within a team-oriented environment.
  • The company offers comprehensive benefits including medical, dental, vision insurance, 401(k) with employer match, and paid parental leave.

Matching Summary

Match Score: 75

Shelter Lending Services LLC is seeking an on-site Call Center Representative to provide exceptional customer service in the mortgage industry. The role involves managing inbound calls, collecting overdue payments, and developing payment solutions for homeowners, emphasizing teamwork and employee empowerment.

Salary

Not specified; Benefits: Medical, dental, vision, 401(k) match, paid leave

Skills & Requirements

Must-have

  • Inbound customer service calls
  • Past-due mortgage payment collection
  • Customized payment solution development
  • English fluency required
  • Microsoft Office proficiency
  • On-site work in Coppell TX

Nice-to-have

  • Spanish or bilingual skills
  • Sales experience preferred
  • Over 1 year collections experience
  • Skip-tracing solutions familiarity
  • Positive attitude and integrity
  • Refinancing opportunity referral

Key Requirements

  • High-school diploma required
  • College degree preferred
  • Reliable transportation to work
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

Cover Letter