Supervisor, Quality & Insights

Asurion

Clark Freeport, Philippines
Quality assurance experience
People management experience
Data analysis skills
The role plays a critical part in enabling consistent, high-quality customer experiences

Job Summary

  • The role plays a critical part in enabling consistent, high-quality customer experiences.
  • This position is responsible for the development and execution of quality management programs.
  • The incumbent manages a team of Quality & Insights Analysts while collaborating with various stakeholders.

Matching Summary

The role plays a critical part in enabling consistent, high-quality customer experiences.

Skills & Requirements

Must-have

  • Quality assurance experience
  • People management experience
  • Data analysis skills

Nice-to-have

  • Strong facilitation skills
  • Ability to manage multiple initiatives
  • Comfort with ambiguity

Key Requirements

  • Bachelor’s degree or equivalent
  • 2+ years in call center environment
  • 2+ years of quality assurance experience

Work Rights

Not specified

Tailored Resume

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