Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role focuses on providing technical support for enterprise cloud-based applications, requiring strong analytical skills and experience in SaaS environments
Job Summary
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
Candidates will manage a diverse case queue for the Adaptive Planning Suite, including Financial Planning, Reporting, and Integration products.
Workday offers a culture rooted in integrity and empathy, providing tools to grow and support for employees invested in their long-term development.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role focuses on providing technical support for enterprise cloud-based applications, requiring strong analytical skills and experience in SaaS environments.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux, SQL, DBMS knowledge
XML and JSON data format expertise
Web Services and API troubleshooting
ELK or log aggregation tool usage
Nice-to-have
Finance and financial planning software knowledge
JavaScript programming skills
Software integration implementation experience
.NET, Java, or C# programming background
Empathetic and proactive team player
Strong written and verbal communication
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud application
Experience managing highly escalated cases across multiple accounts
Foundational understanding of programming languages
Willingness to relocate to Warsaw, Poland
Work Rights
Local candidates or those willing to relocate required