As a Patient Access Workleader, you will function as the department lead within the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions
Job Summary
As a Patient Access Workleader, you will function as the department lead within the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions.
This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Matching Summary
As a Patient Access Workleader, you will function as the department lead within the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions.
Skills & Requirements
Must-have
Patient registration and access
Daily coordination and delegation
Handling patient escalations
Direct patient contact
Leadership and organizational skills
Nice-to-have
Pushing boundaries in healthcare
Transforming patient experience
Patient-centered healthcare
Exceptional patient communication
Key Requirements
High School Diploma or GED and four years of customer facing experience or work leader experience