Service Desk Technician

Cubic Transportation Systems

Strong teamwork skills
Microsoft excel proficiency
Outlook communication skills
The role involves coordinating field services personnel to ensure efficient response to customer requests while maintaining contractual SLA targets

Job Summary

  • The role involves coordinating field services personnel to ensure efficient response to customer requests while maintaining contractual SLA targets.
  • Employees must prioritize incoming requests, log them into the ITSM system, and facilitate clear communication with internal and external stakeholders.
  • The position requires a professional who can work independently in a fast-paced environment while adhering to Cubic's quality and safety policies.

Matching Summary

The role involves coordinating field services personnel to ensure efficient response to customer requests while maintaining contractual SLA targets.

Skills & Requirements

Must-have

  • Strong teamwork skills
  • Microsoft Excel proficiency
  • Outlook communication skills
  • IT Service Management system usage
  • Geographical knowledge of service area

Nice-to-have

  • Service Now platform experience
  • Cash collection procedures understanding
  • First line maintenance knowledge
  • Fast-moving environment adaptability
  • Calm under pressure attitude

Key Requirements

  • Comprehensive computer knowledge
  • Attention to detail for multiple orders
  • Excellent telephone and written communication
  • Ability to multi-task and prioritize

Work Rights

Not specified

Tailored Resume

Cover Letter