Principal Associate, Process Manager - U.s. Card Customer Resiliency

Capital One

McLean, VA, US
Mclean, va: $108,900 - $124,300; richmond, va: $98...
Process documentation and streamlining
Root cause analysis
Customer needs analysis
Develop, maintain, and streamline process documentation and drive continuous process improvements

Job Summary

  • Develop, maintain, and streamline process documentation and drive continuous process improvements.
  • Conduct root cause analysis and perform quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
  • Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.

Matching Summary

Develop, maintain, and streamline process documentation and drive continuous process improvements.

Salary

McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Process documentation and streamlining
  • Root cause analysis
  • Customer needs analysis
  • Quality assurance checks
  • Process subject matter expert

Nice-to-have

  • Growth mindset and learning
  • Curiosity-driven problem solving
  • Data and analytics utilization
  • Connecting dots for efficiency

Key Requirements

  • Bachelor's Degree or military experience
  • 3+ years Process or Project Management experience
  • 2+ years Google Sheets experience
  • Lean, Agile, Six Sigma or Project Management certification
  • Business Process Management (BPM) certified
  • 1+ years Compliance or Risk Management experience
  • Experience in SQL or data visualization
  • Familiarity with Collections or Recoveries

Work Rights

Not specified

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