$27.33 - $28.97 hourly; bonus/equity: not specifie...
Experience in user support
Strong customer service skills
Ability to resolve technical issues
The Coordinator, Application Support serves as a primary liaison between the Enterprise Applications team and Technology Support and Media Services team
Job Summary
The Coordinator, Application Support serves as a primary liaison between the Enterprise Applications team and Technology Support and Media Services team.
This role involves triaging and resolving service tickets for various college systems, including Workday and Ellucian Colleague.
The position supports the effective use of the TeamDynamix ticketing system and contributes to automation efforts.
Matching Summary
The Coordinator, Application Support serves as a primary liaison between the Enterprise Applications team and Technology Support and Media Services team.
Salary
$27.33 - $28.97 hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Experience in user support
Strong customer service skills
Ability to resolve technical issues
Nice-to-have
Understanding of college operations
Multicultural competence
Proficiency in English and Spanish
Key Requirements
Associate degree in Information Technology
Demonstrated experience writing knowledge base articles