We are hiring a Senior Enterprise Customer Success Manager (ECSM) to lead post-sale success for Autodesk’s largest Enterprise customers in Korea
Job Summary
We are hiring a Senior Enterprise Customer Success Manager (ECSM) to lead post-sale success for Autodesk’s largest Enterprise customers in Korea.
The ECSM is a senior, customer-facing leader responsible for driving business outcomes through adoption, acting as a trusted advisor to executive stakeholders, and orchestrating internal Autodesk teams to deliver long-term value.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
Matching Summary
We are hiring a Senior Enterprise Customer Success Manager (ECSM) to lead post-sale success for Autodesk’s largest Enterprise customers in Korea.
Skills & Requirements
Must-have
Enterprise customer success management
Trusted advisor to executive stakeholders
Drive business outcomes through adoption
Manage post-sale success for Enterprise/EBA customers
Lead Executive Business Reviews (EBRs)
Monitor account health and mitigate risks
Voice of the customer internally
Nice-to-have
High emotional maturity and resilience
Executive presence and professional communication
Strategic yet outcome-oriented mindset
Customer-first orientation
Commercial awareness and sound judgment
Key Requirements
5-10 years experience in Customer Success or similar
Experience with large enterprises or conglomerates