This role serves as the primary point of contact for strategic customers, acting as an advocate within Workday internal teams to ensure business alignment
Job Summary
This role serves as the primary point of contact for strategic customers, acting as an advocate within Workday internal teams to ensure business alignment.
The ideal candidate will leverage deep technical acumen to manage escalations, drive incident resolution, and coordinate with C-level executives for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
This role serves as the primary point of contact for strategic customers, acting as an advocate within Workday internal teams to ensure business alignment.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
7+ years in product support or consulting
5+ years managing complex SaaS solutions
Fluent French (Canadian preferred)
Bachelor's or Master's in technical degree
Expertise in Workday HCM, Payroll, Financials
Nice-to-have
Experience with HR, Payroll, or Finance domains
C-level stakeholder engagement experience
Strong project management and facilitation skills
Ability to navigate high-stress situations
Proactive problem-solving and risk mitigation
Key Requirements
7+ years experience in B2B software support or account management
5+ years implementing or managing complex SaaS solutions
Fluency in French (Canadian preferred)
BS or MS in Computer Science, MIS, or equivalent technical experience