El Salvador Tech Support Es

Concentrix

San Salvador, El Salvador
Full time
Troubleshoot basic technical issues
Hardware and software support
Customer service orientation
Concentrix is seeking a Technical Support Advisor in San Salvador, El Salvador, to assist customers with technical inquiries related to hardware, software, and networking. The ideal candidate will have an Associate's Degree in a related technical field and possess strong problem-solving skills, customer service orientation, and the ability to communicate effectively. This full-time position emphasizes a supportive culture and offers opportunities for professional growth

Job Summary

  • The role involves assisting external users by identifying, investigating, and resolving technical problems related to hardware, software, and networking.
  • Employees must follow appropriate escalation paths and ensure service delivery meets contractual Key Performance Indicators (KPIs).
  • Candidates are expected to demonstrate strong communication skills, empathy, and the ability to build rapport with customers while maintaining a professional tone.

Matching Summary

Match Score: 75

Concentrix is seeking a Technical Support Advisor in San Salvador, El Salvador, to assist customers with technical inquiries related to hardware, software, and networking. The ideal candidate will have an Associate's Degree in a related technical field and possess strong problem-solving skills, customer service orientation, and the ability to communicate effectively. This full-time position emphasizes a supportive culture and offers opportunities for professional growth.

Skills & Requirements

Must-have

  • Troubleshoot basic technical issues
  • Hardware and software support
  • Customer service orientation
  • Strong problem-solving skills
  • Multi-tasking capabilities

Nice-to-have

  • Empathy in customer interactions
  • Flexibility to adapt to changes
  • Team collaboration skills
  • Patience in all situations
  • Ability to work independently

Key Requirements

  • Associate's Degree in technical discipline preferred
  • Six years of related technical experience preferred
  • Relevant technical certifications required
  • Working knowledge of client technical systems
  • Ability to rotate shifts as needed

Work Rights

Not specified

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