Customer Success Manager - Us Est

Kentik

Remote, US
Base: $100,000 - $120,000; ote: $125,000 - $150,00...
Remote
5+ years customer success experience
Saas industry background required
Salesforce crm proficiency
Kentik is a network intelligence platform that unifies cloud, device, flow, and synthetic data to turn telemetry into action

Job Summary

  • Kentik is a network intelligence platform that unifies cloud, device, flow, and synthetic data to turn telemetry into action.
  • The role establishes ownership of the entire customer experience including onboarding, adoption, renewals, and identifying expansion opportunities.
  • Candidates will receive comprehensive benefits including fully paid health premiums, an annual HRA, stock options, and open PTO.

Matching Summary

Kentik is a network intelligence platform that unifies cloud, device, flow, and synthetic data to turn telemetry into action.

Salary

Base: $100,000 - $120,000; OTE: $125,000 - $150,000; Benefits: Fully paid health/vision/dental, $3k-$4.5k HRA, stock options

Skills & Requirements

Must-have

  • 5+ years Customer Success experience
  • SaaS industry background required
  • Salesforce CRM proficiency
  • East Coast EST hours availability
  • Proactive customer outreach ownership

Nice-to-have

  • Revenue recognition experience in SaaS
  • High emotional intelligence
  • Get it done mindset
  • Travel up to 25% of the time
  • Experience with Catalyst.io or Pendo

Key Requirements

  • 5+ years Customer Success Management experience
  • Must be based on East Coast for EST hours
  • Previous SaaS experience required

Work Rights

Not specified

Tailored Resume

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