Client Success Manager – Digital Touch & Low Touch
NextGen Healthcare
Not specified
3 years healthcare it vendor experience
Nextgen portfolio knowledge required
Ambulatory or health system experience
NextGen Healthcare is seeking a Client Success Manager for their Digital Touch and Low Touch programs, focusing on enhancing client engagement and success through technology-enabled channels. The ideal candidate should have a strong background in healthcare information technology, account management, and client relations
Job Summary
The Client Success Manager serves as a trusted advisor guiding clients through lifecycle programs to drive adoption and value realization.
This role requires managing a portfolio of small to mid-market clients while collaborating with cross-functional teams to strengthen the digital-first engagement model.
Candidates must possess deep knowledge of NextGen solutions or comparable vendors to effectively monitor client health and identify growth opportunities.
Matching Summary
Match Score: 85
NextGen Healthcare is seeking a Client Success Manager for their Digital Touch and Low Touch programs, focusing on enhancing client engagement and success through technology-enabled channels. The ideal candidate should have a strong background in healthcare information technology, account management, and client relations.
Skills & Requirements
Must-have
3 years Healthcare IT vendor experience
NextGen portfolio knowledge required
Ambulatory or health system experience
Digital engagement and data-driven outreach
Cross-functional collaboration skills
Nice-to-have
Executive-level presentation skills
Strong change management knowledge
Proven success in client retention
Consultative support approach
Autonomous work capability
Key Requirements
Bachelor's degree in business or healthcare administration
3 years account management or sales experience
3 years Healthcare Information Technology vendor experience
3-5 years Healthcare experience in ambulatory or health system