The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This role requires clarifying customer requirements and using decision-support tools to resolve non-standard problems that require conceptual thinking.
Candidates must be able to rotate shifts as needed and maintain a pleasant, professional tone during all customer contact situations.
Matching Summary
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Proficient computer navigation skills
Nice-to-have
Demonstrate empathy with customers
Flexible and adapt to changes quickly
Team member as well as independently
Key Requirements
High school diploma preferred
Six plus months of customer service experience preferred