Senior Support Specialist

Hitachi Energy

In-depth product support experience
Handling internal escalations to tier 3
Liaising with third-party vendors
The Senior Support Specialist acts as the central point of contact for handling internal escalations ranging from Level 1 to Level 3 and above

Job Summary

  • The Senior Support Specialist acts as the central point of contact for handling internal escalations ranging from Level 1 to Level 3 and above.
  • This role involves advising and assisting the development of Technical Support Specialists within the wider Global Support team.
  • Hitachi Vantara offers industry-leading benefits and flexible arrangements that look after holistic health and wellbeing.

Matching Summary

The Senior Support Specialist acts as the central point of contact for handling internal escalations ranging from Level 1 to Level 3 and above.

Skills & Requirements

Must-have

  • In-depth product support experience
  • Handling internal escalations to Tier 3
  • Liaising with third-party vendors
  • Advising Technical Support Specialists

Nice-to-have

  • Global team collaboration skills
  • Diverse perspective appreciation
  • Passion for data innovation

Key Requirements

  • Experience in enterprise solution support
  • Proficiency in stakeholder communication
  • Background in data infrastructure

Work Rights

Not specified

Tailored Resume

Cover Letter