Technical Customer Care Representative

harriscomputer.eu

Handle escalated support calls
Resolve computing problems
Manage bug fixes and enhancements
Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems

Job Summary

  • Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements, using discretion to effect timely solutions and prevent cost overruns.
  • Provides technical leadership and training for lower level support specialists, directing their activities for overall help desk performance.

Matching Summary

Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems.

Skills & Requirements

Must-have

  • Handle escalated support calls
  • Resolve computing problems
  • Manage bug fixes and enhancements
  • Provide technical leadership
  • Collect detailed information
  • Analyze technical problems

Nice-to-have

  • Ensure customer satisfaction
  • Eliminate downtime
  • Prevent cost overruns
  • Internal training and mentoring

Key Requirements

  • Technical leadership experience
  • Experience with software enhancements
  • Experience with bug fixes

Work Rights

Not specified

Tailored Resume

Cover Letter