The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls
Job Summary
The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Compensation includes highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
Matching Summary
The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Skills & Requirements
Must-have
Respond to reservation emails
Handle reservation phone calls
Guest and staff call inquiries
Create new guest profiles
Luxury service standards
Nice-to-have
Guest centricity and preferences
Genuine heart and connection
Laid-back luxury adventure
Key Requirements
Fluency in Spanish and English
Prior experience in Opera and Golden System
Minimum 2 years in reservations or guest relations