Credit Welfare Agent

Octopus Energy

Southampton, GB
On-site
Compassionate and resilient personality
Field-based lone working capability
Strong listening and communication skills
Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent to conduct welfare-focused home visits for customers in debt. The role emphasizes problem-solving, communication, and the ability to create sustainable repayment plans in a field-based environment

Job Summary

  • This role involves completing welfare-focused home-visits to customers in debt to gather information and help them set up sustainable repayment plans.
  • You will act as the face of Octopus Energy, meeting customers where they are literally to turn stressful debt situations into manageable paths forward.
  • The position is primarily field-based lone working but also includes elements of desk-based phone interactions and account resolution.

Matching Summary

Match Score: 85

Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent to conduct welfare-focused home visits for customers in debt. The role emphasizes problem-solving, communication, and the ability to create sustainable repayment plans in a field-based environment.

Skills & Requirements

Must-have

  • Compassionate and resilient personality
  • Field-based lone working capability
  • Strong listening and communication skills

Nice-to-have

  • Problem-solving mindset for debt situations
  • Ability to set up sustainable repayment plans
  • Experience with customer-facing field roles

Key Requirements

  • Resilience and compassion required
  • Willingness to work alone in the field

Work Rights

Not specified

Tailored Resume

Cover Letter