Parts And Warranty Representative

Fox Factory Holding Corp.

Not specified; not specified; medical, dental, vis...
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3+ years of technical support experience
Hp tuner software proficiency
Data log extraction and code analysis
** Fox Factory Holding Corp. is seeking a Parts and Warranty Representative to assist customers with identifying maintenance needs and providing technical support. The role requires 3+ years of experience in technical support, strong problem-solving skills, and detail orientation, with a focus on customer satisfaction and service. **

Job Summary

  • The role involves advising customers on necessary services and estimating costs for mechanical or electrical repairs.
  • Employees must navigate HP Tuner Software to pull data logs and codes while maintaining high customer satisfaction standards.
  • Fox Factory offers competitive wages, great benefits, employee discounts, and a fun team environment.

Matching Summary

Match Score: 75

** Fox Factory Holding Corp. is seeking a Parts and Warranty Representative to assist customers with identifying maintenance needs and providing technical support. The role requires 3+ years of experience in technical support, strong problem-solving skills, and detail orientation, with a focus on customer satisfaction and service. **

Salary

Not specified; Not specified; Medical, Dental, Vision, Health Spending, Dependent Care Savings Accounts, Disability, Life Insurance, 401k with matching

Skills & Requirements

Must-have

  • 3+ years of technical support experience
  • HP Tuner Software proficiency
  • Data log extraction and code analysis
  • Vehicle repair cost estimation
  • Service order entry and customer explanation

Nice-to-have

  • Excellent problem-solving capacity
  • Detail oriented approach
  • Team-oriented work environment
  • High customer satisfaction focus

Key Requirements

  • HS graduate or equivalent education
  • 3+ years of technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter