Senior Ms Engineer - Linux

NTT DATA

On-site
Ccna certification required
Service now ticketing tools
Itil process knowledge
NTT DATA is seeking a Senior Managed Services Engineer specializing in Linux to provide second-line support for IT infrastructure, focusing on proactive monitoring and incident resolution. The ideal candidate will have relevant certifications and experience in managed services, along with strong communication skills and the ability to work under pressure

Job Summary

  • The role focuses on providing second-line support to resolve incidents and requests within agreed service level agreements across multiple technology domains.
  • Candidates are expected to work with automation teams to optimize routine tasks and produce trend analysis reports to reduce ticket volume.
  • NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and technical excellence.

Matching Summary

Match Score: 85

NTT DATA is seeking a Senior Managed Services Engineer specializing in Linux to provide second-line support for IT infrastructure, focusing on proactive monitoring and incident resolution. The ideal candidate will have relevant certifications and experience in managed services, along with strong communication skills and the ability to work under pressure.

Skills & Requirements

Must-have

  • CCNA certification required
  • Service Now ticketing tools
  • ITIL process knowledge
  • Second line incident support
  • Cross technology infrastructure

Nice-to-have

  • CCNP or Security certifications
  • Cloud platform expertise Azure AWS GCP
  • Automation and effort optimization
  • Disaster recovery implementation
  • Vendor and third-party collaboration

Key Requirements

  • Bachelor's degree in IT/Computing
  • Moderate managed services experience
  • CCNA certification mandatory
  • Experience with Service Now
  • Knowledge of ITIL processes

Work Rights

Not specified

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