Product Support Team (general Application)

Autodesk

Resolve customer issues via phone web forums
Document solutions for knowledge base
Build relationships with named accounts
Global Product Support delivers technical guidance and root-cause problem resolution to customers ranging from SMB to Enterprise

Job Summary

  • Global Product Support delivers technical guidance and root-cause problem resolution to customers ranging from SMB to Enterprise.
  • The role involves resolving customer issues reported via multiple channels and documenting them for the internal Knowledge Base.
  • Designated Support Specialists act as trusted advisors to key customers, working with account teams to help them reach desired outcomes.

Matching Summary

Global Product Support delivers technical guidance and root-cause problem resolution to customers ranging from SMB to Enterprise.

Skills & Requirements

Must-have

  • Resolve customer issues via phone web forums
  • Document solutions for Knowledge Base
  • Build relationships with Named Accounts

Nice-to-have

  • Problem-solving and relationship-building skills
  • Self-driven individual with strong initiative
  • German French Italian Spanish language skills

Key Requirements

  • Experience with Revit BIM 360 Civil 3D Navisworks Inventor Vault Flame Maya 3DS Max
  • No specific open position currently available; CV submission for future consideration only

Work Rights

Not specified

Tailored Resume

Cover Letter