Lead a team of NRMA Roadside service providers (approx. 20-40 FTE) focusing on recruitment, retention, development, and performance management
Job Summary
Lead a team of NRMA Roadside service providers (approx. 20-40 FTE) focusing on recruitment, retention, development, and performance management.
Ensure alignment of objectives, manage performance issues, and support operational day-to-day service delivery activities, including financial analysis and safety incident response.
NRMA offers progressive flexibility, travel discounts, complimentary membership with Roadside Assistance, and discounts on insurance products, fostering a culture of inclusion and diversity.
Matching Summary
Lead a team of NRMA Roadside service providers (approx. 20-40 FTE) focusing on recruitment, retention, development, and performance management.
Skills & Requirements
Must-have
Manage service delivery operations
Lead diverse field-based teams
Build and motivate teams
Negotiation and conflict resolution
Front-line implementation of strategic plans
Stakeholder engagement and relationship development
Nice-to-have
Progressive flexibility and well-being benefits
Travel discounts and rewards
Career growth and relocation opportunities
Inclusion and diversity focus
Key Requirements
Valid NSW Driver’s License
Experience managing service delivery operations
Experience managing diverse, field-based teams through change