Partner Support Escalation Engineer (contract)

Arlo

Remote
Base: usd$95,000-115,000pyear; bonus/equity: not s...
Iot security camera systems
Home wi-fi troubleshooting
Cloud-connected device support
Serve as the primary technical support liaison between Arlo and our strategic partners, focusing on managing escalated technical issues and building strong support relationships

Job Summary

  • Serve as the primary technical support liaison between Arlo and our strategic partners, focusing on managing escalated technical issues and building strong support relationships.
  • Provide advanced technical troubleshooting guidance for complex device, connectivity, and integration issues, performing root cause analysis and coordinating with internal teams for resolution.
  • Create and maintain technical support documentation, troubleshooting workflows, and FAQ resources for partners, and deliver product training and technical deep dives.

Matching Summary

Serve as the primary technical support liaison between Arlo and our strategic partners, focusing on managing escalated technical issues and building strong support relationships.

Salary

Base: USD$95,000-115,000/year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • IoT security camera systems
  • home Wi-Fi troubleshooting
  • cloud-connected device support
  • advanced technical troubleshooting
  • log analysis and monitoring tools
  • partner relationship management

Nice-to-have

  • smart home platforms
  • video streaming protocols
  • API troubleshooting
  • scripting for data analysis
  • technical training delivery

Key Requirements

  • 3+ years in partner engineering or senior technical support
  • Degree in Computer Science or equivalent experience
  • Fluent English (C1 preferred)
  • Experience with ticketing and collaboration tools
  • Experience troubleshooting mobile app issues

Work Rights

Not specified

Tailored Resume

Cover Letter