Customer Support Engineer (marketplace & Ai Integrations)

Suger Inc

Vancouver, Canada
On-site
Understand technical products
Translate customer pain
Communicate with customers
Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake

Job Summary

  • Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake.
  • As a Customer Support Engineer, you are the bridge between our customers and our product and engineering teams.
  • We work in a hybrid model with 4 days per week in our Downtown Vancouver office.

Matching Summary

Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake.

Skills & Requirements

Must-have

  • understand technical products
  • translate customer pain
  • communicate with customers
  • communicate with engineers
  • communicate with product team

Nice-to-have

  • bridge between customers and teams
  • own reactive support

Key Requirements

  • Must understand technical products
  • Must translate customer pain into actionable insights for engineers
  • Must communicate effectively with customers, engineers, and product teams

Work Rights

Not specified

Tailored Resume

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