1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a strategic partner to executive stakeholders, driving long-term business transformation through proactive value creation rather than just support ticket handling
Job Summary
This role serves as a strategic partner to executive stakeholders, driving long-term business transformation through proactive value creation rather than just support ticket handling.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management to ensure enterprise-level service quality and operational performance.
Workday offers a flexible work approach requiring at least 50% time in the office or field, combined with opportunities for global career growth and AI-driven innovation.
Matching Summary
This role serves as a strategic partner to executive stakeholders, driving long-term business transformation through proactive value creation rather than just support ticket handling.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive level stakeholder engagement
Issue resolution and escalation management
Nice-to-have
Experience with State & Local Government customers
Functional domain expertise in Financials
Adaptive Planning implementation experience
Strong presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka with 50% office attendance