This role sits at the heart of the Service Agent pillar, building every capability that makes Fin work and partnering at the strategic pillar level with broad context and deep technical understanding
Job Summary
This role sits at the heart of the Service Agent pillar, building every capability that makes Fin work and partnering at the strategic pillar level with broad context and deep technical understanding.
You will spin up 0-to-1 work streams, execute on the most ambiguous, highest-stakes problems, and lead experimental work at the AI frontier, running A/B tests, prompt engineering, and building evals.
Intercom offers a rare pivot that actually worked, with a successful move to AI, a massive customer base, and strong revenue, providing the impact of a startup with the backing of an established company.
Matching Summary
This role sits at the heart of the Service Agent pillar, building every capability that makes Fin work and partnering at the strategic pillar level with broad context and deep technical understanding.