Onsite (40 hours per week, including weekends and public holidays)
Minimum 2 years contact centre experience
Excellent interpersonal skills required
Ability to interpret policy provisions
Cigna is seeking experienced Customer Service Representatives for its GIH team in Greenock, Malaysia. The role involves handling inquiries related to insurance claims and policies while providing high levels of customer satisfaction in a structured environment
Job Summary
The role involves delivering administrative services and responding to inquiries regarding insurance claims and policies from policy holders and providers.
Successful candidates will work a permanent 40-hour week on a rotating schedule including weekends and public holidays between 5am and 11pm.
The position requires interpreting policy provisions independently to resolve routine to moderate complexity grievances and complaints.
Matching Summary
Match Score: 85
Cigna is seeking experienced Customer Service Representatives for its GIH team in Greenock, Malaysia. The role involves handling inquiries related to insurance claims and policies while providing high levels of customer satisfaction in a structured environment.