Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Be the primary account manager, helping clients achieve strategic business goals with AI-powered solutions and continuously wowing them with simple, magic-like software.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions, while developing strong client relationships.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus and annual stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Enterprise SaaS solutions
Customer success management
Account management
Client onboarding and training
Product support and troubleshooting
Global cross-functional teams
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Executive relationship building
Key Requirements
8+ years customer success/account management experience (Sr. CSM)
5+ years customer success/account management experience (CSM)
8+ years enterprise SaaS implementation/support (Sr. CSM)
5+ years enterprise SaaS implementation/support (CSM)
Technical understanding of complex software ecosystems
Educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across time zones