Base: $65,449 - $75,000; bonus/equity: not specifi...
Hybrid
Desktop support request resolution
Windows and macos environment administration
Service desk tool management
The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW–Madison and Universities of Wisconsin faculty, staff, students, and researchers
Job Summary
The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW–Madison and Universities of Wisconsin faculty, staff, students, and researchers.
This position supervises and supports Help Desk student employees in triaging and resolving desktop support requests, calls, work tickets, and other inquiries.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
Matching Summary
The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW–Madison and Universities of Wisconsin faculty, staff, students, and researchers.