This role serves as the primary operational point of contact for assigned accounts, ensuring swift responses across email, phone, and face-to-face channels
Job Summary
This role serves as the primary operational point of contact for assigned accounts, ensuring swift responses across email, phone, and face-to-face channels.
The Account Support Executive manages high-volume daily transactions ranging from 20,000 to 100,000 while maintaining data integrity across shipping and tracking platforms.
Candidates will facilitate seamless customer onboarding processes and provide hypercare support during the initial adoption period for new clients.
Matching Summary
This role serves as the primary operational point of contact for assigned accounts, ensuring swift responses across email, phone, and face-to-face channels.
Skills & Requirements
Must-have
Customer liaison and inquiry resolution
Multi-system navigation and troubleshooting
High-volume data flow management
Cross-functional stakeholder communication
Account onboarding and documentation maintenance
Nice-to-have
Experience in dynamic working environments
Client-facing experience preferred
Ability to adapt to time-sensitive actions
Key Requirements
1 to 2 years of relevant account or client service support experience