Senior Production Readiness Manager

Workday

India
Not specified; not specified; not specified
Fully remote
7+ years technical support experience
5+ years erp system performance experience
Bs or ms in technical degree
Workday is seeking a Senior Production Readiness Manager for a fully remote role in India, focusing on providing technical support during software deployments. The ideal candidate will have extensive experience in customer support and project management, particularly within ERP systems, and will play a crucial role in ensuring client success during the deployment process

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities to maximize product performance.
  • Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to use indirect influence to drive issue resolution with senior leaders.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote role in India, focusing on providing technical support during software deployments. The ideal candidate will have extensive experience in customer support and project management, particularly within ERP systems, and will play a crucial role in ensuring client success during the deployment process.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years ERP system performance experience
  • BS or MS in Technical Degree
  • Workday product architecture knowledge
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling of complex architecture
  • Self-driven resourceful learning ability

Key Requirements

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • BS or MS in Technical Degree
  • Experience with Workday applications
  • Project management experience

Work Rights

Not specified

Tailored Resume

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