General Practice Client Service Representative

White Mountain Animal Hospital

Warrensville Heights, Ohio, US
Competitive wages; benefits: medical, dental, visi...
Not specified
Excellent customer service skills
Multiline phone system operation
Conflict management and de-escalation
White Mountain Animal Hospital is seeking an experienced Client Service Representative to join their team in Warrensville Heights, Ohio. The ideal candidate will possess strong customer service skills and a passion for animal care, contributing to a supportive and collaborative work environment

Job Summary

  • The Client Service Representative serves as the face of VCA, responsible for building trust and confidence with clients while managing the hospital's daily operations.
  • Key responsibilities include answering multiline phones, scheduling appointments, admitting patients, handling billing, and resolving conflicts with empathy and professionalism.
  • The company offers competitive wages, comprehensive benefits including medical and dental, career development opportunities, and generous employee pet discounts.

Matching Summary

Match Score: 85

White Mountain Animal Hospital is seeking an experienced Client Service Representative to join their team in Warrensville Heights, Ohio. The ideal candidate will possess strong customer service skills and a passion for animal care, contributing to a supportive and collaborative work environment.

Salary

Competitive wages; Benefits: Medical, dental, vision, 401(k), paid vacation/sick days; Perks: Pet discounts, referral bonuses

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Multiline phone system operation
  • Conflict management and de-escalation
  • Scheduling and confirming appointments
  • Billing and payment processing

Nice-to-have

  • Empathetic communication style
  • Team collaboration mindset
  • Passion for animal welfare
  • Willingness to learn medical procedures
  • Ability to work independently

Key Requirements

  • Experience in primary veterinary care preferred
  • Availability for weekday/weekend daytime shifts
  • Full or part time employment status

Work Rights

Not specified

Tailored Resume

Cover Letter