Msp It Support Engineer Location Independence, Ohio

Riverside Recruiting

Cleveland, Ohio, US
Not specified; not specified; medical, dental, lif...
Mostly remote with occasional on-site
It support experience at a managed service provider
Strong troubleshooting and communication skills
Ability to prioritize and manage support tickets
Riverside Recruiting is seeking an MSP IT Support Engineer for a full-time position located in the Cleveland/Akron area, primarily working remotely with occasional on-site requirements. The role involves providing technical support, managing support tickets, and troubleshooting IT issues for clients

Job Summary

  • The role involves providing technical support to clients by resolving Level 1 and Level 2 support tickets while escalating complex issues to senior engineers.
  • Employees will troubleshoot wireless network issues, detect malware, and manage desktop deployments in a mostly remote environment with occasional on-site visits.
  • The company offers a comprehensive benefits package including medical insurance, 401k matching, paid time off, and opportunities for professional development.

Matching Summary

Match Score: 85

Riverside Recruiting is seeking an MSP IT Support Engineer for a full-time position located in the Cleveland/Akron area, primarily working remotely with occasional on-site requirements. The role involves providing technical support, managing support tickets, and troubleshooting IT issues for clients.

Salary

Not specified; Not specified; Medical, dental, life insurance, wellness coach, 401k with company match included

Skills & Requirements

Must-have

  • IT Support experience at a Managed Service Provider
  • Strong troubleshooting and communication skills
  • Ability to prioritize and manage support tickets

Nice-to-have

  • Laid-back company culture and leadership
  • Paid training and professional certifications
  • Experience with wireless network troubleshooting

Key Requirements

  • Prior IT Support experience at an MSP required
  • Must live in the Cleveland/Akron area
  • Background check and drug/nicotine screening required

Work Rights

Not specified

Tailored Resume

Cover Letter