Support Analyst

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Chennai, Tamil Nadu, India
Fully remote
Technical support
Service requests
Troubleshoot and resolve issues
Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software system issues

Job Summary

  • Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software system issues.
  • Collaborate with developers to resolve software bugs, ensure systems are up-to-date, and contribute to product development during testing and release phases.
  • Ensure compliance with applicable external and internal regulations, procedures, and guidelines while upholding Hitachi Energy’s core values of safety and integrity.

Matching Summary

Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software system issues.

Skills & Requirements

Must-have

  • technical support
  • service requests
  • troubleshoot and resolve issues
  • document and communicate solutions
  • MuleSoft, SAP, HTML, CSS, Angular
  • Net Core, Web API, C#, MS SQL

Nice-to-have

  • analytical and problem-solving skills
  • excellent communication and interpersonal skills
  • living Hitachi Energy’s core values
  • cloud-based solutions

Key Requirements

  • Bachelor's degree in computer science
  • 4-6 years of experience
  • technical support or development experience
  • experience with Net Core, Web API, C#, MS SQL
  • exposure to MuleSoft, SAP, HTML, CSS, Angular

Work Rights

Not specified

Tailored Resume

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