Customer Success Manager Ii

Team Schein UK

Base: $65,000 - $80,000; bonus/equity: eligible fo...
Build client relationships
Improve customer business health
Increase product utilization
This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging and promoting Henry Schein One software solutions and service offerings

Job Summary

  • This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging and promoting Henry Schein One software solutions and service offerings.
  • The role proactively strengthens relationships by improving customer business processes/workflows, increasing product utilization, and generally increasing the value of Henry Schein One products and services within key accounts.
  • Henry Schein ONE strives to provide a place where passion, individuality, autonomy, purpose, and diversity succeed, with numerous perks including wellness benefits and a healthy work-life balance.

Matching Summary

This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging and promoting Henry Schein One software solutions and service offerings.

Salary

Base: $65,000 - $80,000; Bonus/Equity: Eligible for bonus target; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • build client relationships
  • improve customer business health
  • increase product utilization
  • manage client records in CRM
  • understand dental industry issues

Nice-to-have

  • foster creativity and individuality
  • promote work-life balance
  • share best practices with team

Key Requirements

  • 5+ years of Customer Success or account management experience
  • 5+ years of in-office dental practice experience
  • Managed a large customer base (100+ accounts)
  • Experience using a CRM and/or Customer Success platform
  • Achieved or exceeded retention goals
  • Background in leading cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter