This role is responsible for overseeing all aspects of the contact center service, including product category management, business operations, and team leadership
Job Summary
This role is responsible for overseeing all aspects of the contact center service, including product category management, business operations, and team leadership.
The position requires leading continuous improvements to maintain high KPIs and service standards while enhancing consumer loyalty and brand reputation.
Candidates will gain broad skills in operations management, strategic planning, and data analysis while acting as a bridge between consumers and the company.
Matching Summary
This role is responsible for overseeing all aspects of the contact center service, including product category management, business operations, and team leadership.
Skills & Requirements
Must-have
Consumer service delivery operations management
Team leadership and staff development
Business process improvement and optimization
Data analysis and performance reporting
Japanese native level proficiency
Nice-to-have
Experience in call center or hospitality sectors
Cross-functional collaboration with marketing and legal
Strategic planning for brand loyalty
Change management and project execution skills
Key Requirements
Bachelor's degree or higher
Native Japanese or JLPT N1 certification
TOEIC score of approximately 700 or higher
Experience in external communication in Japanese
Prior experience in support centers or consumer services preferred