Customer Advisor

Capita

Cape Town, South Africa
Competitive remuneration; bonus: up to 20% of basi...
12 months international call centre experience
Strong written and spoken english communication
Ability to handle escalated customer queries
The role focuses on serving customers with gas and electricity services on a pay as you go tariff while ensuring high levels of retention

Job Summary

  • The role focuses on serving customers with gas and electricity services on a pay as you go tariff while ensuring high levels of retention.
  • Employees must identify vulnerable customers, adapt their approaches, and provide additional support when required.
  • The position offers a competitive remuneration package including a performance bonus of up to 20% of basic salary and free transport for evening shifts.

Matching Summary

The role focuses on serving customers with gas and electricity services on a pay as you go tariff while ensuring high levels of retention.

Salary

Competitive remuneration; Bonus: Up to 20% of basic salary; Benefits: Shift allowance, free door-to-door transport, Employee Share Scheme, scholarship program

Skills & Requirements

Must-have

  • 12 months international call centre experience
  • Strong written and spoken English communication
  • Ability to handle escalated customer queries
  • Proficiency in telephony platform navigation
  • Time management to meet service targets

Nice-to-have

  • Experience with utilities sector
  • Collections background
  • Sales through service approach
  • Vulnerability identification skills
  • Adaptability to various customer personalities

Key Requirements

  • Grade 12 (Matric) education
  • Minimum 12 months international call centre experience
  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter