The Guest Experience Supervisor oversees guest services for university events including individual and group ticketing and maintains accurate guest records
Job Summary
The Guest Experience Supervisor oversees guest services for university events including individual and group ticketing and maintains accurate guest records.
This role is responsible for leading daily box office operations, reconciling sales, and supervising the training and scheduling of box office staff.
The position supports Marketing and Communication initiatives by fielding public inquiries and managing customer service for Lynn University events.
Matching Summary
The Guest Experience Supervisor oversees guest services for university events including individual and group ticketing and maintains accurate guest records.
Skills & Requirements
Must-have
Lead daily box office operations
Manage ticketing systems and procedures
Supervise and train box office staff
Coordinate front-of-house event operations
Handle electronic and cash transactions
Nice-to-have
Experience in university or higher education setting
Familiarity with Tix.com and Craft CMS platforms
Ability to collaborate with marketing teams
Problem-solving skills for guest inquiries
Key Requirements
Bachelor's degree from a four-year college or university
Experience in customer service and events preferably in a box office setting