Customer Crisis Business Analyst

Amex GBT

Gurgaon, India
Sql for relational database querying
Ms excel with vba skills
Social media and newsfeeds fact-finding
The Analyst will join the Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers

Job Summary

  • The Analyst will join the Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers.
  • This highly visible role requires 24/7 coverage with multiple shift rotations based in India, involving monitoring for threats, delivering reports, and supporting crisis teams.
  • Amex GBT offers flexible benefits, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.

Matching Summary

The Analyst will join the Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers.

Skills & Requirements

Must-have

  • SQL for relational database querying
  • MS Excel with VBA skills
  • Social Media and Newsfeeds fact-finding
  • 24/7 coverage and shift rotations
  • Monitoring team Mailbox for threats
  • Delivering critical information reports

Nice-to-have

  • Continual improvement focus
  • Resilient to Change Management
  • Travel Industry experience preferred
  • Self-managed and work independently
  • Coaching, training, and consulting

Key Requirements

  • BE/B.Tech with 4-6 years experience
  • Working knowledge of Tableau desktop
  • Good interpersonal and communication skills
  • Demonstrated Analytical thinking
  • Ability to multi-task
  • Ability to flex work schedule

Work Rights

Not specified

Tailored Resume

Cover Letter