Financial Expert (regio Aalst - Gent)

23

Aalst, Belgium
Not specified
Product knowledge of banking services
Digital banking adoption coaching
Customer satisfaction management
This job posting seeks a Financial Expert for retail banking positions in Aalst and Gent, Belgium, focusing on providing exceptional customer service and personalized financial advice. The ideal candidate will have extensive knowledge of banking products and will excel in customer interaction, aiming to enhance customer satisfaction and promote digital banking solutions

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to guide clients toward mobile and digital banking solutions while identifying commercial opportunities.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert clients into Primary Mobile users.

Matching Summary

Match Score: 85

This job posting seeks a Financial Expert for retail banking positions in Aalst and Gent, Belgium, focusing on providing exceptional customer service and personalized financial advice. The ideal candidate will have extensive knowledge of banking products and will excel in customer interaction, aiming to enhance customer satisfaction and promote digital banking solutions.

Skills & Requirements

Must-have

  • Product knowledge of banking services
  • Digital banking adoption coaching
  • Customer satisfaction management
  • Sales opportunity identification
  • CRM tool proficiency (Iris, Salesforce)

Nice-to-have

  • Empathetic customer communication
  • Event planning and hosting
  • Proactive client outreach skills
  • Team collaboration mindset

Key Requirements

  • Level 13 or Level 14 experience
  • Strong communication and analytical skills
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter